Shipping Policy

Shipping:

Our products are shipped within 2-4 business days from the date of purchase via USPS. No orders are processed over the weekend or on major holidays. Please allow 3-7 business days for shipping.

Any domestic order placed in the U.S. will have a flat rate for its shipping cost.

What we deem as lost:

  • Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.

  • Your tracking has not updated for a set length of time (see below by courier) and you are already 50% over your delivery aim from the time of the parcel being dispatched.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

What we deem as damaged:

  • Packaging arrive damaged in transit (requires photo evidence)
  • Some of your order is missing due to the box/packet opening in transit (requires photo evidence)

Please contact us immediately if your items have arrived damaged or something is missing.  Must submit photographic evidence of tampered items.

What we do not cover:

  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit 
  • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

How to submit your claim:

If your parcel is lost or damaged, please contact us on contact@packapunch.us from the email address you used to place your order. A member of our customer service team will assist you within 1 working day. What to include in your claim: 

  • Subject line: CLAIM for order #12345
  • Description of your issue
  • Photo evidence of damage

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting shipping protection, you agree to these terms. 

We ask that you do not get in touch with use regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

This is our in-house protection policy. Shipping protection is non refundable.